Privacy Policy
Manukora UK Privacy Policy
Last updated: 3 October 2025
At Manukora Limited (“Manukora”, “we”, “us”, “our”), we care about your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and share your personal information when you visit our UK website, purchase from us, or otherwise interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. What personal information do we collect?
We may collect and process the following information about you:
-
Name and contact details (including email, phone number, address)
-
Billing and payment information
-
Purchase history and order details
-
Account login and subscription details (if you create an account)
-
Device and usage information (including IP address, browser type, operating system)
-
Information about your visit to our website (pages viewed, products browsed, links clicked)
-
Your interactions with us (emails, customer service enquiries, surveys, loyalty programmes)
-
Location information (if you enable location services when browsing our site)
-
Any other information you choose to provide
We may also collect information from trusted third-party service providers (such as Shopify, Klaviyo, Google, or social media platforms).
2. How do we collect your personal information?
We collect information when you:
-
Visit or use our website, apps, or digital platforms
-
Purchase products from us
-
Sign up for our email or SMS marketing
-
Interact with us on social media
-
Contact us by phone, email, or other means
We also use cookies and similar technologies to collect information automatically when you visit our site. See Section 5 below.
3. How do we use your personal information?
We use your personal information for the following purposes and lawful bases under UK GDPR:
-
To process and deliver your orders (Contract)
-
To take payment and provide refunds (Contract / Legal obligation)
-
To communicate with you about your orders (Contract)
-
To provide customer support (Legitimate interest)
-
To send you service updates (Contract / Legal obligation)
-
To send you marketing communications where you have consented, or where permitted by the “soft opt-in” for existing customers (Consent / Legitimate interest)
-
To improve and personalise your website experience (Legitimate interest)
-
To comply with legal and regulatory requirements (Legal obligation)
4. Marketing and your choices
We may send you marketing emails, SMS messages, or online ads about our products and services if you:
-
have consented to receive them; or
-
are an existing customer and we are promoting similar products (“soft opt-in”).
You can opt out of marketing at any time by clicking “unsubscribe” in emails, replying “STOP” to SMS, or contacting us at hello@manukora.co.uk.
You also have the right to object to direct marketing under UK GDPR.
5. Cookies and tracking technologies
We use cookies and similar technologies to:
-
Recognise your device when you visit our site
-
Keep track of products in your cart
-
Analyse site traffic and performance
-
Deliver relevant advertising
We use both essential cookies (needed for site operation) and optional cookies (analytics and marketing).
When you first visit our site, you will be asked to consent to non-essential cookies via our cookie banner. You can withdraw your consent at any time by updating your preferences or changing your browser settings.
For more details, please see our [Cookie Policy] (link to be added).
6. Sharing your personal information
We may share your personal information with:
-
Service providers (e.g. Shopify for e-commerce, payment processors, courier services)
-
Marketing and analytics providers (e.g. Klaviyo, Meta, Google Ads)
-
Professional advisers (e.g. accountants, lawyers)
-
Regulators, law enforcement, or courts where required by law
We require all third parties to handle your information securely and only for the purposes we instruct.
7. International transfers
We may transfer your personal information outside the UK, including to:
-
New Zealand – recognised by the UK as providing adequate protection
-
United States – for providers such as Shopify, Klaviyo, Google, and Meta
Where we transfer your data to countries not recognised as “adequate” by the UK Government, we use appropriate safeguards such as Standard Contractual Clauses.
8. How do we protect your personal information?
We use appropriate technical and organisational measures to keep your personal information secure, including encryption, access controls, and secure data storage.
9. How long do we keep your personal information?
We keep your personal information only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. For example, we keep invoice records for at least seven years to comply with tax law.
10. Your rights under UK GDPR
You have the following rights regarding your personal information:
-
Access – to request a copy of the information we hold about you
-
Rectification – to correct inaccurate or incomplete information
-
Erasure – to request deletion of your information (“right to be forgotten”)
-
Restriction – to limit how we use your information
-
Portability – to receive your information in a usable electronic format
-
Objection – to object to processing, including direct marketing
-
Automated decision-making – to not be subject to decisions made solely by automated means
To exercise any of these rights, please contact us at hello@manukora.co.uk.
11. Complaints
If you are unhappy with how we handle your personal information, please contact us first at hello@manukora.co.uk.
If you remain dissatisfied, you have the right to complain to the UK regulator:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
www.ico.org.uk | 0303 123 1113
12. Changes to this privacy policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.